Warranty terms depend on the specific model and purchase channel. Keep proof of purchase and follow recommended servicing/maintenance to support warranty claims.

Z-Press tools are designed for site use, but should not be submerged and should be protected from heavy rain. Cold conditions can reduce battery performance; keep a spare battery warm and rotate.

Common causes include: • Incorrect jaw profile/size for the system • Jaw not fully seated/latched • Low battery or poor battery connection • Misalignment on the fitting • Tool requiring service (high cycles / wear) If a press cycle doesn’t complete correctly, stop and inspect tool and jaws before continuing.

Battery type and runtime depend on the model and usage conditions (pipe size, fitting type, ambient temperature, battery age). For best performance: • Store batteries dry, moderate temperature • Avoid leaving batteries fully discharged for long periods • Use manufacturer-approved chargers only

Yes — Z-Press tools are designed for trade use. For high-cycle environments, best practice is: • Keep two batteries in rotation • Follow maintenance intervals • Keep jaws clean and protected in a case • Avoid forcing misaligned jaws onto fittings

Before use: • Confirm the correct jaw size and profile for the fitting system • Check jaws are clean, undamaged, and lubricated if required • Ensure the battery is charged and seated correctly • Do a quick function check (open/close cycle) • Inspect the tool for damage (housing, pins, jaw retention)

For safety, performance and warranty support, Z-Press tools should be inspected regularly and serviced at the recommended interval (typically annually or based on cycle count/use intensity). Servicing ensures press force, alignment and electronics remain within specification.

Not currently. Z-Press does not currently supply 12 mm jaws within the UK market. The UK plumbing/heating sector is predominantly based around 15 mm and above, so 12 mm tooling is not part of the standard UK range at present.If you have a specific project requirement, contact us and we’ll advise on options and compatibility.

Z-Press jaw availability depends on the jaw set and profile. In the UK, the most common installer sizes are typically 15 mm, 22 mm, 28 mm (and larger sizes for commercial work where applicable).

In general, press tools and jaws should be treated as a matched system. Even where jaw mounting appears similar, tolerances and compatibility can vary. For reliability, warranty protection, and consistent pressing, use Z-Press approved jaws with Z-Press tools.