If your tool needs servicing or is not working correctly please register your return through our booking system on the ZPress website. Once authorised you can return it to the place of purchase with from with proof of purchase and the warranty card that came with the tool, plus the Unique Return Code (URC). We will arrange to collect the tool from the merchant and return it once serviced. Your merchant will inform you of the cost before any out of warranty (chargeable) work is carried out. It takes us 7 working days to collect repair and return your Z-Press tool to the stockist.